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20
Training Workshops for Customer Service |
Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
Training Objectives
Volume 1
- Develop the core skills at the root of good service
- Overcome common service problem areas
- Enhance the quality of service at all levels of an organization
- Develop a cohesive customer service policy
- Identify service improvement opportunities
- Measure customer service effectiveness
Selected Contents
Volume 1
- Who Are My Customers?
- Moments of Truth
- Thinking Sales
- Complaints and You
- Beating the Clock
- Teamwork
- Managing Customer Service
Volume 2
- Mission Statements
- Service Action Plans
- Setting Standards of Service
- Measuring Customer Service
- The Internal Customer
Order both Volumes - Check availability and quote
