|
Building
Interpersonal Influence |
Persuasion and the ability to influence are of paramount importance in many business situations. This workshop shows participants how building influence in relationships can help them be more effective in accomplishing their work responsibilities. The course uses the Insight Inventory to identify personality types and tendencies to build influencing skills through improved communication. The workshop is ideal for team leaders, managers, sales and customer service professionals, and anyone else who must maximize their positive impact on others to increase effectiveness on the job.
Performance Objectives
- Understand the power of both interpersonal and position influence
- Facilitate communication and influence by identifying and adapting to personality styles
- Use active listening skills to establish and build relationships
Contents
- Leadership and Interpersonal Influence
- Understanding Individual Differences
- Active Listening
- Reacting to and Proposing Ideas
- Influence in a Team
- Applying Learning
This Workshop Includes
- Instructor's Guide with lesson plans and activities
- Fully Reproducible Participant Coursebook
- 1 Insight Inventory
- Transparency masters
256 pp / 3-Ring Binder
