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Effective
Listening |
This workshop presents techniques for accurately interpreting both verbal and non-verbal aspects of a message in order to improve overall job performance. Participants will analyze a series of barriers to effective listening and methods to successfully overcome them. The workshop is designed for all employees, managers, supervisors, and leaders whose productivity and performance depends upon superior listening, comprehension, and concentration skills.
Performance Objectives
- Improve quality and quantity of recall
- Improve communication by interpreting feelings and analyzing non-verbal behaviors
- Eliminate communication barriers
Contents
- Effective Listening
- Listening and the Communication Barrier
- Overcoming Barriers to Effective Listening
- Formulating Responses
This Workshop Includes
- Instructor's Guide with lesson plans and activities
- Fully Reproducible Participant Coursebook
- Transparency masters
- Audio tape
300 pp / 3-Ring Binder
