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Transforming
Workplace Conflict |
In this workshop, managers, supervisors, and team leaders learn to manage conflict by identifying conflicting personality styles. Participants learn to view the sources of conflict as differing perceptions of facts, methods, goals, or values. The most app ropriate of five conflict management styles is then applied to address the situation: avoiding, smoothing, bargaining, forcing, problem solving. By mastering conflict resolution techniques, working relationships are improved and the best solutions to prob lems are found.
Performance Objectives
- Find constructive ways to manage conflict
- Diffuse stress and tension before they escalate into conflict
- Evaluate and resolve conflicts using appropriate conflict management styles
- Establish a forum for constructive disagreement
Includes all workshop material on diskette and permission to customize and print unlimited copies at your site. Call 1-800-860-1361 for pricing.
Contents
- Understanding Individual Differences
- Understanding Conflict
- Listening Skills
- Reacting Skills
- Managing Conflict Situations
- Applying Learning
- Instructor's Guide with lesson plans and activities
- Fully Reproducible Participant Coursebook
- Transparency masters
- 1 Conflict Style Inventory and 1 Insight Inventory .
3 - Ring Binder / 260 pp
