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Service
Leadership The Ten Fundamentals Rick Tate & Gary Heil |
Designed especially for managers and executives, this program demonstrates how to build and maintain a superior service culture throughout an organization. Service Leadership(TM) presents proven strategies and techniques for motivating employees and leading them in the new service economy.
Teaches 10 Proven Strategies for Improving Service:
- Making a commitment to service
- Turning mistakes into service opportunities
- Continuous improvement
- Listening to-and acting on-new ideas
- Facilitating the changing role of management
- Defining the playing field
- Giving employees autonomy
- Measuring service performance
- Holding everyone accountable
- Celebrating sustained performance
Service Leadership Special Package
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1 Facilitator's Guide Includes:
- Designs for 1 or 2-day training programs
- Exercises
- 72 overhead masters
- 19 customer service stories to illustrate the fundamentals
Additional Facilitator's Guides after first package purchase
Additional Participant Workbooks 3 ring binders / 99 pages
