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Taking
Care of Business 101 Ways to Keep Your Customers Coming Back (Without Whining, Groveling or Giving Away the Store) Dick Schaaf and Ron Zemke |
A concise guide to customer retention strategies and tactics. Designed to serve as an "idea starter" for organizations, managers and business owners working on improving service quality. Includes 101 tactics proven effective by some of America's top companies. Light-hearted and easy to read.
Selected Contents
- Know Your Customer
- Manage the Details
- Develop Your People
- Follow Up É Follow Up
- Manage The First Impressions
- Solve Problems
- Enfold Customers In Your Business
- Pay Attention
127 pp / Paperback Limited Stock
